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HomeHelp

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HomeHelp

Privacy Policy

Welcome to HomeHelp!

HomeHelp (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

  • We collect information you provide directly to us, including when you:

    • Sign up for a subscription

    • Request or schedule a service

    • Contact us via forms, email, or phone

    • Subscribe to newsletters or marketing

    • Interact with your customer dashboard or upload service-related photos

    This information may include:

    • Name, phone number, email address, and property address

    • Subscription type and payment details (processed via Stripe or similar)

    • Service history and support communications

    • Before-and-after photos or job site media related to services performed

    • Survey responses and feedback

    We may also collect information automatically through cookies and similar technologies, including browser/device type, pages viewed, time spent on the site, and technical metadata.

  • We use your information to:

    • Manage your account and subscription

    • Schedule and verify services

    • Provide before/after photo documentation for transparency and quality control

    • Process payments, invoices, and refunds

    • Send notifications, confirmations, service updates, and promotional content

    • Improve website functionality and user experience

    • Detect fraud, ensure safety, and enforce our Terms of Service

    • Comply with applicable laws and legal obligations

  • We do not sell or rent your personal information. We may share information:

    • With contractors and subcontractors who deliver services to your property

    • With service partners like payment processors, CRMs, and scheduling platforms

    • To comply with legal obligations, respond to law enforcement, or prevent fraud

    • As needed to protect our business, enforce terms, or with your consent

  • We use cookies, pixels, and similar tools to:

    • Improve your browsing and site experience

    • Remember preferences and login sessions

    • Analyze site traffic and behavior

    • Deliver personalized marketing content

    You can manage cookie preferences via your browser or opt out of tracking using the Global Privacy Control (GPC) signal where supported.

  • As part of our service process, our contractors take before-and-after photos of each job. These are:

    • Used internally for service verification, customer transparency, and warranty protection

    • Stored securely in your service history

    • Not used for marketing without your written consent

  • You may:

    • Access or update your personal information via your account

    • Request deletion of your data (subject to legal retention rules)

    • Unsubscribe from marketing at any time

    • Request a copy of your data or lodge a privacy complaint

    To exercise your rights, email us at info@homehelpcanada.com.

  • We take commercially reasonable steps to protect your personal data through encryption, limited access, and secure platforms. However, no system is 100% secure, and we recommend you protect your login credentials and log out when using shared devices.

  • HomeHelp does not knowingly collect data from anyone under the age of 13. If you believe a minor has provided us personal information, please contact us to have it removed.

  • HomeHelp operates in Canada. By using our services, you consent to the collection, storage, and processing of your information in Canada. We do not actively market to or process data from residents in regions with differing privacy laws (e.g., GDPR, CCPA) unless legally required.

  • We may update this Privacy Policy periodically. Material changes will be communicated through our newsletter, email, or site notifications. Continued use of our services after changes constitutes your acceptance of the updated policy.

  • If you have questions about this Privacy Policy or your data, please contact us:
    info@homehelpcanada.com

This Privacy Policy outlines how we collect, use, protect, and disclose information obtained through our website, mobile platforms, customer portals, and communications (collectively, the “Sites”). By accessing or using our Sites or services, you agree to the terms of this Privacy Policy.

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