Terms & Conditions
Last Modified Date of these Terms of Use APRIL 02, 2025.
Your access to and use of the HomeHelp website, mobile applications, customer portals, and social media pages (collectively, the “Platforms”) is subject to the following Terms and Conditions of Use (“Terms of Use”) and all applicable laws and regulations. Please review these Terms carefully.
By accessing, browsing, or using any of our Platforms, you confirm that you have read, understood, and agree to be bound by these Terms of Use without limitation or qualification. If you do not agree to these Terms, please do not use our Platforms or any content, services, or features provided through them.
Certain areas or features of the Platforms may be subject to additional terms and conditions, policies, or disclaimers, which may be posted or communicated separately. Any such additional terms are incorporated into these Terms of Use by reference and will also govern your use of those specific features or sections.
HomeHelp Exterior Projects Ltd., operating publicly under the name HomeHelp, and its affiliates, contractors, and service partners will be referred to in these Terms as “HomeHelp,” “we,” “us,” “our,” or similar references.
HomeHelp Exterior Projects Ltd., operating publicly as HomeHelp, is a residential exterior service company specializing in home maintenance, inspections, and repairs. In addition to one-time services, HomeHelp offers a subscription-based program that provides members with access to discounted, member-only pricing on a variety of services.
By enrolling in a subscription, customers agree to pay a recurring monthly service fee in exchange for access to these member-specific rates and included annual services. Customers who choose to use HomeHelp services without a subscription agree to pay the non-refundable upfront service fee and acknowledge that they have reviewed and understood the details of the selected service as outlined in the product description at the time of booking.
For the purposes of these Terms and Conditions (“Terms”), the following definitions apply. These definitions are intended to clarify the meaning of key terms and shall apply regardless of whether they appear in singular or plural form.
1.1 “HomeHelp,” “we,” “us,” or “our”
Refers to HomeHelp, the subscription-based home services company that provides maintenance, inspection, and repair services through internal teams, contractors, and subcontractors.1.2 “Customer,” “You,” or “Subscriber”
Refers to any individual, homeowner, or authorized person who registers for a HomeHelp subscription or uses any HomeHelp services.1.3 “Subscription” or “HomeHelp Subscription”
Refers to a recurring membership agreement that allows Customers access to discounted services and a limited set of annual included services. Subscription terms are available in 1-year, 2-year, or 3-year contract lengths.1.4 “Included Services”
Refers to the specific services included annually with an active HomeHelp Subscription. These currently consist of:-
One (1) Exterior Observation Inspection (EOI)
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One (1) solar inspection
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Two (2) basic solar cleanings or two (2) emergency shingle repairs
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One (1) gutter cleaning
These services reset each year on the anniversary of the subscription start date, allowing the Subscriber to claim them annually. Usage is subject to availability and scheduling. During the first two (2) months of the initial subscription year, Subscribers may only redeem one included service per month.
1.5 “Service(s)”
Refers to all maintenance, inspection, cleaning, and repair services offered by HomeHelp, whether as part of a subscription or purchased separately.1.6 “Show-up Fee”
Refers to a variable, non-refundable fee applied each time a technician, contractor, or subcontractor is dispatched to a Customer’s property. This fee may vary depending on the service provided and can be adjusted at HomeHelp’s discretion without prior notice.1.7 “Contractor” or “Subcontractor”
Refers to any third-party service provider hired by HomeHelp to fulfill part or all of a service request. Contractors and subcontractors are responsible for upholding HomeHelp’s workmanship standards and protocols.1.8 “Hourly Rate”
Refers to the standard labor cost per hour applied to time-based services such as emergency repairs, solar fixes, roof cleaning, and other labor-intensive offerings.1.9 “Outsourced Services”
Refers to services performed by external providers who are not directly employed by HomeHelp. These services may have different pricing than standard or member-discounted services.1.10 “Non-Member Pricing”
Refers to the full retail price for HomeHelp services for individuals who do not have an active subscription.1.11 “Member Discount”
Refers to the reduced pricing offered to subscribers for services not included in the subscription. Discounts vary from 30% to 50% depending on the service, and are not guaranteed to be uniform across all services.1.12 “Cancellation Fee”
A fee applied when a subscriber cancels their subscription within the first three (3) months. This includes a $120 flat fee plus $60 for each included service used. After three months, customers must either buy out the remainder of the contract or face collection efforts.1.13 “Workmanship Warranty”
A limited ninety (90) day warranty that covers the quality of work performed by HomeHelp contractors and subcontractors. This warranty does not apply to pre-existing equipment, hardware, or devices on the property.1.14 “Service Usage Limit”
Refers to the maximum number of times included services may be redeemed under a subscription during each 12-month period. Use beyond this limit is subject to standard member pricing.-
2.1 Subscription Eligibility
To enroll in a HomeHelp Subscription, you must be at least 18 years old and the legal homeowner or authorized decision-maker for the property receiving services. By subscribing, you agree to be bound by these Terms and acknowledge that the subscription is tied to the registered service address.2.2 Subscription Plans and Duration
HomeHelp offers subscription plans with flexible durations, including 1-year, 2-year, and 3-year. The subscription term begins on the date of your first successful payment and remains active for the full duration selected unless otherwise terminated in accordance with these Terms.2.3 Included Annual Services
Each active subscription provides access to the following free services each year:-
One (1) Exterior Observation Inspection (EOI)
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One (1) solar inspection
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Two (2) basic solar cleanings or two (2) emergency shingle repairs
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One (1) gutter cleaning
These included services reset annually on the anniversary of your subscription start date. During the first two (2) months of your initial subscription year, you may only redeem one included service per month.
2.4 Additional Services and Member Discounts
Subscribers may purchase services not included in the annual allotment at exclusive member rates, with discounts ranging from 20% to 50% off standard pricing. Discounts may vary depending on the service type and are subject to change.2.5 Show-up Fees
All services are subject to a variable non-refundable show-up fee, which may differ depending on the service performed. These fees are charged after the service is completed and are not included in your monthly subscription fee.2.6 Service Delivery
All services are fulfilled by HomeHelp-approved contractors or subcontractors. Services are subject to availability, geographic limitations, and seasonal demand. Customers are responsible for ensuring property access and timely communication when booking services.2.7 Contract Renewal and Auto-Renewal
Unless canceled in writing at least thirty (30) days prior to the end of your subscription term, your subscription will automatically renew for an additional term of the same length. If your subscription remains active and uninterrupted, you will retain your original contract pricing, even if standard subscription rates increase.
However, in the unlikely event that inflation, rising operational costs, or internal financial factors (such as increased employee wages, supply chain costs, or material shortages) make it unsustainable for HomeHelp to continue servicing your subscription at the original price, we reserve the right to apply a reasonable price adjustment. If this occurs, you will receive a written notice in advance outlining the specific reasons for the price increase and the new subscription rate. This measure would only be implemented to ensure continued service quality and support the stability of our business operations.
If you cancel and later resubscribe, you will be subject to the then-current pricing and terms available at the time of re-enrollment.
2.8 Cancellations and Early Termination
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If you cancel your subscription within the first three (3) months, you will be charged a $120 cancellation fee, plus $60 for each included service used.
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After three (3) months, early termination requires a full buyout of the remaining contract balance. If unpaid, the account may be sent to collections.
2.9 No Refunds
HomeHelp does not offer prorated refunds for unused services, early cancellations, or changes in property status. All subscription payments and show-up fees are non-refundable.-
3.1 Billing and Payment Schedule
By subscribing to HomeHelp, you authorize us to charge your selected payment method on a monthly basis according to your chosen subscription plan (1-year, 2-year, or 3-year). Your billing cycle begins on the date of your first successful payment and recurs on that same date each month unless canceled or completed in accordance with these Terms.3.2 Accepted Payment Methods
HomeHelp accepts all major credit cards, debit cards, and other secure electronic payment methods made available through our checkout process. All transactions are processed via a third-party payment processor. We do not accept cash or personal checks for subscription payments.3.3 Payment Authorization
By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method. You authorize HomeHelp or its third-party payment processor to charge your payment method for all subscription fees, additional services, and related charges.3.4 Failed or Declined Payments
If a payment fails due to insufficient funds, expired payment methods, or any other issue, you will be notified and provided with a seven (7) day grace period to update your payment information and settle your balance.During the grace period:
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Access to subscription pricing and member discounts will be suspended, and all services will be billed at standard non-member pricing.
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Any NSF (Non-Sufficient Funds) fees incurred will be added to the outstanding balance and must be paid in full.
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Services may be paused or delayed until payment is received.
If payment is not resolved within the grace period, HomeHelp reserves the right to suspend or cancel your subscription and all related services. Unpaid balances may be subject to additional fees and forwarded to collections.
3.5 Additional Service Charges
Any services rendered outside of your included annual allotment will be billed after service completion. These charges may include:-
Standard service fees
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Hourly labor costs
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Non-refundable show-up fees
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Materials and parts used (e.g., wires, shingles, replacement panels)
Charges will appear on your invoice and are due in full prior to scheduling any future services.
3.6 Pricing and Rate Changes
While your subscription fee remains fixed during the term of your contract, HomeHelp reserves the right to adjust pricing for non-included services, show-up fees, and materials at any time.Subscribers will be notified of any pricing changes or added service charges in the monthly recap or newsletter, and may also receive updates via email or through their customer portal. HomeHelp encourages all customers to review these communications regularly to stay informed.
3.7 Taxes
Applicable taxes will be added to all charges as required by local, provincial, or federal law. Customers are responsible for any applicable sales, use, or value-added taxes unless otherwise stated.-
4.1 Annual Included Services
Each active HomeHelp Subscription includes access to a limited set of free annual services, which are built into your plan at no additional cost. These services are:-
One (1) roof inspection
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One (1) solar inspection
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Two (2) basic solar panel cleanings or two (2) emergency shingle repairs (interchangeable)
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One (1) gutter cleaning
These included services are available to you once per contract year and reset annually on the anniversary of your subscription start date. Any unused services do not roll over to the following year.
4.2 First Two-Month Limitation
During the first two (2) months of your subscription, you are permitted to redeem only one included service per month, regardless of how many are available to you annually. This allows for a smooth onboarding and resource planning period.4.3 Scheduling and Availability
All included services must be scheduled in advance and are subject to availability. Appointments may be impacted by seasonal demand, weather conditions, geographic service zones, or other operational factors.4.4 Service Tracking
HomeHelp will track your usage of included services each year to ensure fair use and to prevent overuse. Once you have used your annual allotment, any additional services will be billed at your applicable member discount rate.4.5 Substitution or Modification
From time to time, HomeHelp may substitute a listed included service for an equivalent or upgraded offering, or may modify service eligibility based on contractor availability or operational changes. You will be notified in advance if any such changes occur.4.6 Service Limits and Abuse
HomeHelp reserves the right to deny or postpone services if we reasonably believe a subscriber is misusing the included offerings, such as by requesting the same service repeatedly for non-essential reasons or attempting to exceed the annual usage limits.-
5.1 Subscription Pricing
HomeHelp offers tiered subscription pricing based on the size of your home and the term length of your contract. Pricing is determined at the time of enrollment and remains fixed throughout the term of your contract. Rates may vary between 1-story, 2-story, and 3-story homes and are available in 1-year, 2-year, and 3-year plans.5.2 Member Discount Rates
Active subscribers receive exclusive discounts ranging from 20% to 50% off standard pricing for services not included in the annual free allotment. These discounts apply to most additional services offered by HomeHelp, including repairs, cleanings, inspections, and more.Discount amounts are not fixed and may vary by service, market conditions, contractor availability, or promotional events. Exact pricing will be clearly communicated before any service is performed.
5.3 Non-Member Pricing
Customers who are not subscribed to a HomeHelp plan will be charged full retail rates for all services. These rates are listed on our website or provided upon request and may be updated periodically.5.4 Variable Show-up Fees
Some or all our services are subject to a show-up fee. If applicable, this fee will be clearly included in your total estimated price. The show-up fee is non-refundable. Show-up fees may change at any time without prior notice.5.5 Special Rates and Promotions
HomeHelp may offer limited-time promotions, loyalty bonuses, or special pricing for long-term subscribers. These offers may include further discounts, referral rewards, or exclusive access to additional services. Terms and eligibility for any promotional pricing will be provided at the time of the offer.5.6 Price Adjustments Upon Re-enrollment
If a customer cancels their subscription and later decides to re-enroll, they will be subject to the then-current pricing at the time of re-subscription. HomeHelp does not guarantee legacy pricing for returning customers unless otherwise stated in writing.6.1 Use of Contractors and Subcontractors
HomeHelp fulfills its services through a combination of internal personnel, independent contractors, and subcontracted professionals. By using our services, you acknowledge and agree that some or all work may be performed by qualified third-party providers acting on behalf of HomeHelp.6.2 Selection and Oversight
All contractors and subcontractors are carefully selected and vetted to ensure they meet HomeHelp’s quality, safety, and professionalism standards. HomeHelp maintains oversight of all contracted work to ensure compliance with our service expectations and customer satisfaction.6.3 Service Accountability
While services may be fulfilled by third parties, HomeHelp remains responsible for the coordination, tracking, and customer experience associated with your service. If any issue arises from work performed by a contractor or subcontractor, you should report it directly to HomeHelp for resolution.6.4 Workmanship Warranty
All labor performed by contractors or subcontractors under the HomeHelp brand is covered by our ninety (90) day workmanship warranty, which guarantees service quality and craftsmanship. This warranty does not cover damage, malfunctions, or failures caused by:
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Pre-existing conditions or hardware
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Previously installed equipment or materials
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Customer misuse or environmental damage
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Acts of God including storms, severe weather events, sun damage, hail, or other natural occurrences beyond HomeHelp's control
6.5 Outsourced Service Pricing
In some cases, services performed by third-party providers may be subject to different pricing than standard in-house services. This may be due to regional contractor rates, specialty service requirements, or availability. Any outsourced pricing will be communicated in advance, and member discounts may still apply where applicable.6.6 Access and Cooperation
Customers are responsible for ensuring that contractors and subcontractors have safe and reasonable access to the service location at the agreed-upon time. Delays due to inaccessible work areas, locked gates, pets, or unsafe conditions may result in rescheduling fees or cancellations.-
As a HomeHelp subscriber or service user, you agree to fulfill the following responsibilities to ensure smooth and safe service delivery:
7.1 Accurate Information
You agree to provide accurate and up-to-date personal, contact, and property information when registering for services or subscriptions. This includes your full name, address, phone number, email, and any relevant details about the property that could impact service delivery.7.2 Access to Property
You are responsible for providing safe, timely, and reasonable access to your property for all scheduled services. This includes:-
Unlocking gates or entrances
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Securing pets
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Clearing driveways, walkways, or access points
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Being present during the scheduled time, if required
Failure to provide access may result in rescheduling fees, loss of appointment priority, or cancellation of the service.
7.3 Safe Working Conditions
You must ensure the service area is free from hazards, including but not limited to: unsafe roofing, aggressive pets, electrical hazards, or structural instability. If unsafe conditions are present, services may be postponed or declined at the technician's discretion.7.4 Service Scheduling and Communication
You agree to schedule services through the approved HomeHelp channels and communicate promptly in the event of cancellations, delays, or changes. Missed appointments without notice may result in a show-up fee or forfeiture of included services.7.5 Payment Compliance
You are responsible for maintaining a valid payment method and ensuring that all service fees, subscription charges, and additional costs are paid in full and on time. Failure to do so may result in service suspension, additional fees, or termination of your subscription.7.6 Respectful Conduct
You agree to treat HomeHelp staff, contractors, and subcontractors with courtesy and respect. Harassment, threats, or abusive behavior will not be tolerated and may result in termination of services without refund.7.7 Use of Services Within Limits
You agree to use your included services within the limits outlined in your subscription agreement. Attempting to overuse, manipulate, or abuse the service structure (such as repeatedly scheduling unnecessary inspections or repairs) may result in restriction of service access or cancellation of your subscription.-
To ensure security, transparency, and high-quality service, HomeHelp enforces strict access and verification procedures for all employees, contractors, and subcontractors performing work on behalf of the company.
8.1 Identification and Arrival
All HomeHelp contractors and employees are expected to carry proper identification. They may wear branded apparel and/or provide advance notice through digital confirmation systems. You may verify their identity or appointment status via your customer dashboard or booking confirmation.8.2 Photo Documentation (Before & After)
All service personnel are required to take before-and-after photos of the job site. These images serve as visual proof of the work performed and are stored for internal quality assurance, customer transparency, billing accuracy, and warranty purposes.8.3 Inspector Oversight and Job Completion Sign-Off
Each job performed under HomeHelp must be signed off by an inspector before it is marked as officially completed. In most cases, the inspector will meet with the customer on-site at the end of the job, walk them through the completed work, and confirm that the customer understands and approves of the service rendered.8.4 Alternate Walkthroughs & Follow-Up
If the inspector is unavailable at the time of job completion, one of the on-site workers will perform the customer walk-through. The on-site worker will attempt to contact the homeowner for visual confirmation to ensure the homeowner has personally reviewed and acknowledged the completed work. Following this walkthrough, a follow-up call will be made by the HomeHelp team to confirm that:-
The walk-through was completed by a qualified worker
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The customer was informed of what was done
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There are no immediate concerns or unresolved issues
In most instances where the inspector is delayed, they will still visit the property after the job is completed to verify the workmanship and ensure the service meets HomeHelp’s standards.
8.5 Access Requirements
Customers must ensure the property is accessible and safe for service. This includes unlocking gates, clearing work areas, and securing pets. If access is restricted or unsafe, services may be postponed and additional fees may apply.8.6 Interference and Scope Changes
Customers may not interfere with or redirect contractors during service. Any changes to the scope of work must be approved by HomeHelp in writing. Unauthorized changes or intervention may result in the denial of service warranties or added charges.8.7 Safety First
Contractors and inspectors have the right to delay or cancel a job if unsafe conditions are present, including but not limited to: unstable roofs, electrical hazards, or hostile behavior. HomeHelp will coordinate rescheduling or escalation as needed.-
9.1 Subscriber-Initiated Cancellation
You may cancel your HomeHelp subscription at any time by submitting a written request to our customer support team. To avoid being charged for the next billing cycle, cancellation must be submitted at least seven (7) days before your next scheduled payment date.9.2 Early Cancellation (First 3 Months)
If you cancel your subscription within the first three (3) months, the following charges will apply:
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A $120 cancellation fee, and
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An additional $60 per included service used (e.g., if one Exterior Observation Inspection (EOI) and one gutter cleaning were used, an additional $120 would be charged)
These charges are due immediately upon cancellation.
9.3 Mid-Term Cancellation (After 3 Months)
If cancellation occurs after three (3) months, the remaining value of your contract must be paid in full as a buyout. Failure to pay this amount may result in your account being forwarded to a collections agency, with additional administrative or legal fees applied.9.4 HomeHelp-Initiated Termination
HomeHelp reserves the right to terminate any subscription, with or without prior notice, for the following reasons:-
Non-payment or failed transactions
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Abusive or threatening behavior toward employees or contractors
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Misuse, fraud, or manipulation of services
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Repeated violations of these Terms & Conditions
All outstanding charges will remain payable and may be subject to collections if unresolved.
9.5 Service Pauses and Grace Periods
If payment fails or is delayed, HomeHelp may pause your subscription benefits for up to 30 days. During this pause, you will lose access to included services, member pricing, and discounts until the outstanding balance is paid in full.9.6 No Refunds
HomeHelp does not issue refunds for subscription payments, show-up fees, or unused included services, regardless of when cancellation or termination occurs.9.7 Cooling-Off Period (First 10 Days)
New subscribers are entitled to a ten (10) day cooling-off period from the initial signup date, during which they may cancel their subscription without penalty — provided that no included services have been used.If any included service is redeemed during this period and the subscription is subsequently cancelled, the customer will be charged:
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The original, non-member price for each service used, plus
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The standard early cancellation fees as outlined in Section 9.2 (if within the first 3 months)
These charges will be invoiced immediately and are due upon cancellation. This policy ensures fair use of services during the trial period and protects the value of HomeHelp's subscription pricing.
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10.1 General Limitation of Liability
To the fullest extent permitted by law, HomeHelp, its employees, contractors, subcontractors, and affiliates shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services, your subscription, or your inability to access or utilize any part of our service offering.10.2 Pre-Existing Conditions and Equipment
HomeHelp is not responsible for damages, failures, or complications resulting from pre-existing conditions, including but not limited to:-
Roof or structural damage existing prior to service
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Faulty, outdated, or incorrectly installed solar systems or vents
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Pre-existing leaks, electrical issues, or materials not installed by HomeHelp or its contractors
Any damage caused by or revealed during the course of service related to these conditions is solely the responsibility of the property owner.
10.3 Third-Party and Contractor Liability
While HomeHelp hires and manages experienced contractors and subcontractors, we are not liable for any unauthorized alterations, misuse, or damages caused by third-party actions outside the scope of the assigned work. If an issue arises with work performed by a contractor, customers must notify HomeHelp immediately for review and resolution under our workmanship warranty.10.4 Service Delays and Availability
HomeHelp is not liable for delays or cancellations caused by:-
Weather events
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Contractor availability
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Access restrictions
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Utility outages
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Natural disasters or other force majeure events
We will make every reasonable effort to reschedule or complete services as soon as conditions permit.
10.5 Customer Negligence and Misuse
HomeHelp is not liable for damage, delays, or service limitations resulting from customer negligence, including but not limited to:-
Failure to secure pets or provide property access
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Attempted DIY fixes that interfere with professional service
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Misuse of installed components or bypassing safety recommendations
10.6 Indirect and Consequential Damages
HomeHelp shall not be held liable for any loss of use, loss of data, loss of property value, loss of business, or other incidental or indirect damages arising from our services, even if we were advised such damages were possible.10.7 Maximum Liability
In any case, HomeHelp’s total liability shall be limited to the amount paid by the customer in the previous 3 months for subscription or service fees. This limitation applies regardless of the form of legal claim-
11.1 Workmanship Warranty
HomeHelp stands behind the quality of services performed by its contractors and subcontractors. All completed work is backed by a ninety (90) day workmanship warranty from the date the service is marked complete. This warranty covers errors in service execution, improper installations, or incomplete workmanship under the scope of the originally agreed service.11.2 What’s Covered
The workmanship warranty includes:-
Installation and labor-related defects or performance issues directly caused by HomeHelp contractors
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Repair or correction of service areas that do not meet HomeHelp’s quality standards
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Inspection and follow-up evaluation by a HomeHelp inspector when a warranty claim is submitted
11.3 What’s Not Covered
This warranty does not cover:-
Pre-existing damage, structural issues, or materials present before the service began
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Solar panels, roofing components, vents, or hardware not installed by HomeHelp
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Customer-supplied or third-party materials
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Issues caused by environmental factors, weather, animal interference, or misuse of the repaired/cleaned area
11.4 Claim Process
To initiate a warranty claim, the customer must:
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Notify HomeHelp in writing within the ninety (90) day warranty period
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Provide proof of service (invoice or service ID) and explain the issue
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Allow HomeHelp to send an inspector to assess the issue and determine whether the claim is valid under this warranty
Repairs or corrections covered under warranty will be scheduled and completed at no additional labor cost to the customer.
11.5 Limitations of Warranty
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This warranty applies only to the original service location and is non-transferable
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Warranty coverage may be voided if the customer or another contractor alters or tampers with the completed work
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Any unauthorized modifications or failure to follow recommendations made by the inspector may also void warranty protection
11.6 Extended Coverage
Extended or enhanced warranty options may be offered for specific premium services or high-value work. Details will be outlined in the applicable service agreement or proposal at the time of scheduling.-
12.1 Initial Resolution Attempt
HomeHelp is committed to customer satisfaction and strives to resolve all concerns quickly and fairly. If you have a complaint, issue, or concern regarding any service, billing, or subscription matter, you agree to contact HomeHelp in writing first to allow us the opportunity to investigate and resolve the issue internally before pursuing external action.12.2 Mediation and Arbitration
If a resolution cannot be reached through direct communication, both parties agree to submit the dispute to non-binding mediation before initiating any formal legal proceedings. If mediation fails, the dispute may be submitted to binding arbitration in accordance with the arbitration rules applicable in your province or jurisdiction.Arbitration shall be held in the province of Alberta, Canada, and the decision rendered shall be final and binding on both parties, with limited rights of appeal as provided under applicable law.
12.3 Excluded Matters
This clause does not prevent either party from seeking temporary or emergency relief in a court of law, such as injunctions or restraining orders, in cases involving:-
Threats to physical safety
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Fraud, theft, or property damage
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Reputational harm requiring immediate action
12.4 Governing Law
These Terms and any dispute arising under or in connection with your use of HomeHelp services shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.12.5 Legal Costs
In the event of arbitration or litigation, each party shall be responsible for its own legal costs and expenses unless otherwise awarded by the arbitrator or court.-
13.1 Information We Collect
HomeHelp collects and stores the following types of information to provide our services:-
Name, phone number, email address, and service address
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Payment details (processed through secure third-party gateways)
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Service history and subscription type
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Photos and/or videos taken before and after job completion
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Customer feedback, communications, and service notes
13.2 Use of Information
Your personal and service-related information is used solely for the following purposes:-
Scheduling, managing, and confirming service appointments
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Verifying work completed and storing proof-of-service documentation
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Processing payments and invoices
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Providing customer support and follow-up communication
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Offering account updates, newsletters, or service-related notifications
13.3 Sharing of Information
HomeHelp does not sell your personal data. Information may be shared only with:-
Contractors and subcontractors assigned to perform services at your property
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Payment processors for billing purposes
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Authorized inspectors for quality control
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Legal or regulatory authorities when required by law
All third-party contractors are expected to comply with strict privacy and security standards in line with HomeHelp’s commitment to protecting customer data.
13.4 Image & Media Use
Photos taken before and after service may be stored in your customer profile for internal reference, quality assurance, and proof of work. These images will not be publicly shared or used for marketing unless you provide written consent.13.5 Communication Preferences
By subscribing to HomeHelp, you consent to receive service confirmations, follow-ups, updates, and newsletters by email, SMS, or phone. You may opt out of marketing communications at any time, but service-related messages are required to maintain your account.13.6 Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, HomeHelp takes data protection seriously and continuously reviews our practices to minimize risks.13.7 Customer Access and Deletion
You may request access to your stored information or request that we delete your customer profile by contacting us in writing. Please note that certain service records or billing documentation may be retained for legal or operational reasons.13.8 Policy Updates
We may update this Privacy Policy as needed to reflect changes in our practices, services, or legal obligations. Updates will be posted on our website, and material changes will be communicated via email or newsletter.
View our entire Privacy Policy
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14.1 Right to Modify
HomeHelp reserves the right to modify, update, or revise these Terms and Conditions at any time, in whole or in part, to reflect changes in our services, pricing structure, legal obligations, operational processes, or business model.14.2 Notice of Changes
Any material changes to these Terms will be communicated to subscribers via:-
Email notification
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A notice in the monthly recap or newsletter
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Updates posted on the official HomeHelp website
Customers are responsible for reviewing the most recent version of the Terms and Conditions. Continued use of HomeHelp services after notice of changes constitutes acceptance of the updated Terms.
14.3 Service and Pricing Adjustments
In some cases, modifications may include changes to, but are not limited to:-
Subscription pricing for new or renewing customers
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Service availability or scope
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Show-up fee amounts
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Member discount eligibility
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Terms regarding contractor access, cancellation, or billing procedures
Where required, HomeHelp will provide prior written notice and a summary of the changes being made.
14.4 Version Control
The most current version of the Terms and Conditions will always be available on the HomeHelp website and will indicate the effective date of the latest revision. Archived versions may be made available upon request.-
By signing up for a HomeHelp subscription, purchasing any service, or using any part of the HomeHelp platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including all policies referenced herein.
You agree that:
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You have the legal authority to enter into this agreement
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You understand the service structure, pricing, and limitations of the subscription
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You accept the billing, cancellation, and warranty terms as outlined
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You consent to receiving service communications and updates
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You accept any future updates to these Terms as described in Section 14
If you do not agree to these Terms, you must not use HomeHelp services. Continuing to use the service after any changes are posted constitutes acceptance of the revised Terms.
These Terms form a binding agreement between you (the Customer) and HomeHelp, effective on the date of your enrollment or first service use.
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